What happens to my feedback?

1. Our Customer Service representative will acknowledge receipt of your feedback within 1 business day.
2. We may contact you for follow-up if additional information or documents are required.
3. A response with the information below will be sent to you, within 5 business days: i. a final response once the investigation is completed; or ii. a written response informing of the reasons for the delay and an indicative reasonable timeframe for a final response from the bank.

For Financial Advisers’ Act-related complaints, per Financial Advisers Regulations 2021, the Bank may take up to 20 business days from the date of the receipt of the complaint to provide a response.

If we were unable to provide a satisfactory resolution, you may approach FIDReC for further escalation. The complaint can be lodged through FIDReC’s website at www.fidrec.com.sg. You may also reach FIDReC at +65 6327 8878 or info@fidrec.com.sg.