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Why was my Singpass Face Verification unsuccessful?
To improve the success of your Singpass Face Verification scan, please ensure that:
✅ Clear glasses
✅ Keep headgear and hair off your face
✅ Well lit area
✅ Mouth closed
❌ Sunglasses
❌ Cover your face
❌ Very bright light
❌ Smile widely
Your face scan will be compared against the government's records to verify your identity.
To ensure best experience with Singpass Face Verification, you are advised to have Safari (for iOS) and Chrome or Huawei Browser (for Android) downloaded on your device.
If you are still unable to complete the Singpass Face Verification, we recommend contacting the Singpass Helpdesk at +65 6335 3533 to seek assistance.
Contact Us
Our 24/7 Customer Service Team is here for you if you have any questions!
help@maribank.sg
+65 6995 8688
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